Excellence in Procedures and Services
In 1992, São Luiz implemented a Quality management program, which was called Quality Improvement Process (PMQ). For that purpose, a new business management model was adopted, involving the entire clinical body and the 1,600 co-workers of the program.
In 1999, São Luiz received the ISO 9002 certification through the DNV — Det Norske Veritas —, a Norwegian company with its head office in Oslo, currently existing in 100 countries around the world. Having been acknowledged by leading domestic and international inspection agencies, such as Inmetro and RvA, the certification was granted to the hospital services provided in the units.
In order to implement the ISO 9002 project, São Luiz adopted some new procedures, such as the suppliers´ assessment and qualification process, equipment management, among others.
In 2003, São Luiz was granted the 2000-release ISO 9001 certification for the Itaim and Morumbi units.
Acknowledgement Awards: Top Hospital
São Luiz was granted the Top Hospital award as the best Private Hospital of the Brazil three consecutive times: 2009, 2008 e 2007. This award is granted by the Hospital Suppliers´ Guide, based on indications of the field. In 2003 and 2006, São Luiz again won the Top Hospital award in the category of Maternity Hospital of the Year. In 2000 was granted the Top Hospital award as the Hospital of the Year.
ONA (National Accreditation Organization)
São Luiz was granted in 2009 the most important domestic certificate of hospital accreditation, the ONA. The ONA assessment system is regarded as the most appropriate for leading health organizations in Brazil, and through such achievement, São Luiz assured quality in the support and safety of patients and professionals, thus meeting consistent criteria and goals which fit the Brazilian scenario and the ongoing improvement of services provided by São Luiz. The study was carried out by DNV (Det Norske Veritas).
